Refund policy
RETURN POLICY FOR CONSUMERS
1. RIGHT OF WITHDRAWAL
You have the right to cancel your contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must inform out loud UG, Bismarckstein 1, 22587 Hamburg, e-mail: support@theweeks.de, phone: +49 30 62930175, of your decision to withdraw from the contract by an unequivocal statement.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
2. CONSEQUENCES OF WITHDRAWAL
If you withdraw from your contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
3. NOTIFICATION OF YOUR RETURN
If you wish to return something or if something has gone wrong with your order, please notify support@theweeks.de of your return by email, stating your order number and, if you wish, a reason for the return.
1. RIGHT OF WITHDRAWAL
You have the right to cancel your contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must inform out loud UG, Bismarckstein 1, 22587 Hamburg, e-mail: support@theweeks.de, phone: +49 30 62930175, of your decision to withdraw from the contract by an unequivocal statement.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
2. CONSEQUENCES OF WITHDRAWAL
If you withdraw from your contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
3. NOTIFICATION OF YOUR RETURN
If you wish to return something or if something has gone wrong with your order, please notify support@theweeks.de of your return by email, stating your order number and, if you wish, a reason for the return.